There are lots of excellent tips for implementing an effective social listening system in VillageReach’s new case study. Here are some of them: • Strategies to address misinformation and rumors should leverage existing channels, including health hotlines, to keep costs down and create a virtuous cycle based on increased responsiveness, authority and trust. • Work together with partners to introduce the social listening process, standardizing the coding and interpretation process and regularly presenting results to decision makers. • Review data together to create a coordinated team response, ensuring timely decisions that efficiently disseminate accurate information and stymy misinformation. Tech-enabled pathways to care like health hotlines can address gaps in service delivery and reach more people. To learn more about how low-cost data-driven tools can create a more people-centered, responsive care system, read on: